AT&T in Fayetteville, NC Open now

Reviews about AT&T

• ★ ★ ★ ★ ★

  January 13, 2020, by Marc Barnes
  This AT&T store is great! Our family switched to AT&T about four months ago, but had initially ordered our phones and service online. First, a warning, DO NOT order phones and mobile service through AT&T online — GO INTO THIS STORE (or a store) INSTEAD. This store’s service has been outstanding, but the online ordering and online customer service was the worst I’ve ever experienced. After being bounced around between 12 different people at five different phone numbers in online customer service (not exaggerating) who helped absolutely none, I finally reached a level of frustration which brought me into this store on Ramsey Street, straight into an AWESOME customer service experience with Monty and Frank. They went to bat for me regarding the issue I was having, and fixed it quickly. We returned to this store last week for a couple new phones and once again received outstanding service, this time from Christine. We had to wait a little while, but I didn’t mind the wait. Waiting just means that the staff gives each person the attention they need, for as long as they need it. Which means when it’s my turn, I get that same great customer service focus. I like that. I would recommend making an appointment, as it may help with wait times. Also, I’d recommend going during their slower times, like during weekday work hours. They can get really busy on weekends and in the evenings, but you can shorten the wait if you go during the week.